Shop rules

The following Regulations define the general conditions of sale in our online store available at www.modelmania.eu, run by Modelmania Adam Romańczuk, Kilińskiego 4, Gdańsk 80-452, NIP: 584-228-53-65, REGON: 192570429. Business activity is registered in the Central Register and Information on Economic Activity (CEIDG), kept by the minister responsible for economy.

1. Scope of application of the regulations

The Regulations apply to all orders placed via our online store. The offer of our online store is intended only for Consumers.

The consumer is in accordance with art. 22 of the Civil Code, a natural person performing a legal transaction with an entrepreneur not directly related to its business or professional activity.

2. Conclusion of the contract

The sales contract is concluded with Modelmania Adam Romanczuk.

The presentation of products in our online store constitutes an invitation to conclude a contract within the meaning of Art. 71 of the Civil Code. In order to submit an offer to purchase products, an order must be placed. Using the mechanisms available in our store, you can add selected products to the shopping cart and submit a purchase offer. The shopping cart and the data entered in the forms can be modified before placing the order using the available functionalities and messages appearing during the ordering process. By clicking on the order summary page on the button confirming and finalizing the order, you place an order for the products in the basket.

After placing your order, you will receive an automatically generated system-generated e-mail confirming that your order has been registered. This message is not tantamount to a declaration of acceptance of your offer and conclusion of a sales contract. The sales contract is concluded after verifying whether the order can be accepted for execution and acceptance of your offer, which takes place via a separate e-mail with information about the approval of the order for execution. Upon receipt of such a statement by you, a sales contract is concluded.

3. Language and rules for consolidating the contract

The sales contract can be concluded in Polish, English, German, French and Spanish

We save the content of the contract and send you the order details and our Terms and Conditions by e-mail. You can also check your order information through your customer account. The Regulations are also made available on the website of our online store in a way that allows you to obtain, reproduce and record the content.

4. Delivery of products

In some cases, shipping costs must be added to the listed product prices. The ordered products are delivered via courier companies cooperating with us. Detailed information on possible delivery methods and dates as well as shipping costs are presented when placing an order and in a special information tab on our store's website.

In principle, it is possible to collect products in person at the following address: Modelmania / Galeria Metropolia, Kilińskiego 4 level -1, 80-452 Gdańsk, Mon-Sat: 10:00-20:00, Commercial Sun 10:00-20:00

5. Payments

The following payment methods are available to you in our online store:

• Cash on delivery upon delivery.

• Electronic payments (e-payments) via an online payment service.

• Payment by traditional bank transfer to our store's bank account. If you choose this form of payment - after placing the order, we will send you via e-mail data for the transfer. The execution of the order will start after the full amount of the required payment for the order is credited to our account.

Detailed information on possible payment methods, including online payment services integrated with our store and available types of e-payments as well as possible additional costs, are presented when placing an order and on our store's website in a special information tab on payment methods.

6. Right of withdrawal

Consumers have a statutory right to withdraw from the contract, in accordance with the information contained in the instruction on the right to withdraw from the contract. The right to withdraw from the contract is also granted to natural persons concluding a contract directly related to their business activity, when the content of this contract shows that it is not of a professional nature for these persons resulting in particular from the subject of their business activity, made available on the basis of the provisions on Central Register and Information on Economic Activity.

7. Damage caused during transport

In the case of a consumer purchase at a distance, our store always bears the risk of accidental damage or loss of items in transit. If the ordered products are delivered with obvious damage caused during transport, we kindly ask you to report such a defect to the deliverer as soon as possible and contact us. A delay in submitting such a complaint or making contact has no consequences for your statutory rights (described below in the section on complaints) and their satisfaction. However, faster notification helps us in pursuing our claims against the carrier or transport insurer.

8. Complaints: compliance of the goods with the contract / defects

We are obliged to deliver the goods without defects. In the event of non-compliance of the goods with the contract, the Consumer has the rights set out in Chapter 5a of the Act on Consumer Rights. On the terms set out therein, the Consumer may demand repair or replacement of goods that are not in accordance with the contract, or submit a statement about reducing the price of the goods or withdraw from the contract.

We are responsible for the lack of conformity of the goods with the contract revealed within 2 years of their delivery, unless we have specified a longer shelf life for a given product - in which case the longer period applies.

In the event of non-compliance of the goods with the contract, the above provisions regarding the Consumer also apply to a natural person concluding a contract directly related to its business activity, when the content of this contract shows that it is not of a professional nature for that person, resulting in particular from the subject matter performed by economic activity, made available on the basis of the provisions on the Central Register and Information on Economic Activity.

Complaints can be submitted:

• via e-mail to the following address: Poczta@modelmania.com.pl

• in writing to the following address: Modelmania Adam Romanczuk, Kilińskiego 4, 80-452 Gdańsk

• telephone contact is possible at the following telephone number: +48 58 741 58 58

Information on any additional warranty and its detailed conditions are always attached to the product and available on the information pages of the online store.

9. Services provided electronically

In order to use our online store, including viewing the assortment and placing orders, it is necessary to have a multimedia device with an installed web browser and access to the Internet and e-mail. In the browser settings, it is recommended to enable JavaScript and saving cookies. Users are obliged to use the online store in a manner consistent with the law and decency, it is forbidden to provide illegal content.

We take all necessary actions to ensure the fully correct operation of the website and interface of our online store to the extent that results from the current technical knowledge and we undertake to remove any irregularities and technical problems reported by users within a reasonable time. The above also applies to the possibility of subscribing to the newsletter or the optional possibility of setting up a customer account - if these services are provided as part of our store. You can notify us of any detected irregularities or interruptions in the functioning of the website and services of our online store via the contact details indicated in the point above. In a complaint regarding irregularities related to the technical functioning of the online store website, please indicate the type and date of the irregularity.

10. Code of Good Practices

We have voluntarily adhered to the "Trusted Shops Quality Criteria" available at this link .

11. Out-of-court Dispute Resolution

Please be advised that Consumers have the option of using an out-of-court method of dealing with complaints and pursuing claims. Information on how to access the above. the mode and procedures for settling disputes can be found at the following address: www.uokik.gov.pl in the tab " Amicable resolution of consumer disputes ".

In addition, at: http://ec.europa.eu/consumers/odr Consumers have access to an online platform for settling consumer disputes (the so-called ODR platform). The ODR platform is a multilingual, interactive website for servicing Consumers and entrepreneurs seeking out-of-court settlement of disputes arising from the conclusion of a distance sales contract or contract for the provision of services.

The use of the above out-of-court means of pursuing claims and settling disputes is voluntary and may only take place if both parties to the dispute (consumer and seller) agree to it.

We undertake to use out-of-court resolution of disputes with Consumers within the meaning of the Act of 23 September 2016 on out-of-court resolution of consumer disputes. The entity authorized to out-of-court dispute resolution between our company and the Consumer is: Voivodship Inspectorate of Trade Inspection in Gdańsk, Maria Konopnicka 4, 80-240 Gdańsk, https://ihgd.pl/.

None of the provisions of these Regulations is intended to violate the statutory rights of the Consumer. In the event of any discrepancies between the provisions of these Regulations and the rights of Consumers resulting from generally applicable regulations - in place of the challenged provisions of the Regulations, statutory regulations will always apply.